Data Deletion Instructions

Step 1 — Send an email

Email info@xperiencelevels.com with the subject line: Data Deletion Request.

Step 2 — Include this information

• Your full name.
• The email address associated with your data (send from that address if possible).
• The phone number you used, if you contacted us by phone or included one in a form.
• Which data you want deleted: contact form submissions, newsletter subscription, client portal account and files, or all of the above.
• If the request concerns a connected social media account we manage for you (for example a Facebook Page or Instagram business account), include the page name, handle or account ID.

If we cannot match your request to a record, we will email you once to ask for the missing detail before closing the request.

Step 3 — What we do

• We acknowledge your request by email within 5 business days.
• We locate and permanently delete the personal data we hold about you across our database, file storage and email systems.
• Where a social media platform account is involved, we revoke our app's access token and delete any data we retrieved through that platform's API.
• We instruct our service providers to delete copies held on our behalf.
• We email you a confirmation when deletion is complete.

Timeframe

All deletion requests are completed within 30 days of the date we receive them. Encrypted backups are purged on their normal rotation cycle, which does not exceed 90 days, and deleted data is never restored from backups into active use.

What we may have to keep

We must retain invoices, contracts and payment records for 7 years to meet tax and accounting law. These are kept only for that legal purpose, are not used for marketing, and are deleted when the retention period ends.

Revoking app access yourself

If you authorized Xperience Levels to access a Facebook or Instagram account, you can also remove that access at any time in Facebook Settings under "Apps and Websites" or in Instagram Settings under "Apps and Websites". Removing access stops future data collection; email us at the address above to also have previously collected data deleted.

Questions

Contact info@xperiencelevels.com or call 480-418-8171 (or 702-470-3755).