Refund Policy

1. Project Work

• Cancel within 48 hours of signing and before work begins: full refund of any deposit, less payment processing fees.
• Cancel after work has begun: we refund the portion of the fee covering work not yet performed. Completed milestones, delivered assets and third-party costs already incurred (licenses, stock, hosting, talent) are non-refundable.
• Deposits secure your place in our production schedule and are non-refundable once production has started.
• Completed and delivered work is non-refundable. Revisions included in your scope remain available.

2. Monthly and Annual Plans

• Minimum term: AI Growth System plans, Social Media Management and the Speed to Lead monthly have a 3-month minimum; Streaming TV has a 90-day commitment. The minimum is shown on each service page and at checkout.
• After the minimum, monthly plans run month to month and you can cancel with 30 days' notice. The final month is not prorated or refunded, and you keep access until it ends.
• Setup and build fees cover work we start right away (installing systems, strategy, templates and account setup). They are non-refundable once that work has begun, except under the first month guarantee below.
• First month guarantee: if you cancel within 7 days of your first monthly payment and no deliverable has been produced, we refund that payment in full, including any setup fee, even during a minimum term.
• Annual plans: cancel within 14 days of purchase for a full refund if no work has started. After 14 days, we refund the unused whole months remaining, less the difference between the annual rate you paid and the standard monthly rate for the months already used.
• Pausing: you can pause a subscription for up to 60 days per year instead of cancelling. Paused months are not billed.
• Unused deliverables, hours or credits in a billing period do not roll over and are not refundable in cash.

3. Crypto Payments

Approved refunds on cryptocurrency payments are issued in the same cryptocurrency, at the amount of coin originally received. We are not responsible for changes in exchange rate between payment and refund.

4. How to Request a Refund

• Email info@xperiencelevels.com with your name, invoice or subscription number, and the reason for the request.
• We acknowledge within 2 business days and review within 5 business days.
• Approved refunds are issued to the original payment method within 5-7 business days; your bank may take longer to post them.

5. Dissatisfaction and Disputes

If you are unhappy with a deliverable, tell us before requesting a refund. In most cases we can resolve it through revisions or a reworked concept within your agreed scope. Each case is reviewed individually and we aim to reach a fair outcome.

6. Chargebacks

Please contact us before filing a chargeback. Filing one without contacting us first may result in suspension of active services and access to delivered files until the dispute is resolved.

7. Contact

info@xperiencelevels.com or 480-418-8171 (or 702-470-3755).